Customer Service

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with us late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Express, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.

Delivery addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $15.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (PST).

United States Only Shipping and Delivery
Instock Items STANDARD
3-5 Business Days*
2—3 day shipping **
Next business day **
Hair Extensions  FREE  $30 $60
Lace Frontals  FREE $30 $60
Lace Closures  FREE $30 $60
Wigs  FREE $30 $60

**after processing if ordered by 2:00pm EST

Returns and Replacements

We make every attempt to represent our products accurately and want our customers to be happy with their purchase.

We understand, though, that in some cases customers may request a return.

Though we do not offer refunds, Customers may exchange UNUSED ITEMS IN THE ORIGINAL PACKAGING within 5 business days of receiving their order.

That means you can only return it in the exact condition as it was received. If you try on, cut or modify the lace, apply the items, color, style, comb, wash, use or alter any part of the item, we will not honor an exchange or offer store credit.

Please understand that these policies are necessary health precautions and we will adhere strictly to them.

Once we validate your return, stock wigs may be exchanged for another stock wig or for a custom made wig (of equal or lesser value) & is subject to a 15% re-stocking fee.

All approved returns will be subject to a 15% restocking fee to cover shipping charges.

Custom Made Wigs may not be returned at all.

We reserve the right to refuse exchanges if our return policy conditions are not met.

There are no exchanges on Sale, Closeout, Discontinued or Clearance items.

All exchanges have to be pre-authorized and multiple exchanges are not allowed.

Any un-authorized returns will be refused and returned to customer at the customer's expense.

If you need an exchange, contact us and we will issue an exchange authorization number (RA#). No exchanges will be accepted without a RA #.

All shipping and handling charges are also non-refundable. If a customer has qualified for a product exchange, will pay the cost of shipping the exchanged item.

However, we will not pay for return shipping, nor refund the original shipping charges if a customer is unhappy with the merchandise.

It is the customer's responsibility to properly package and to insure items so that they are received by us in good condition.

Customers are responsible for filing claims with the courier you use in case of loss or damage. If the returned item is unsuitable for re-stocking, it will be returned to the customer at the customer's expense.

All policies apply to products purchased at We will not honor exchanges for our items purchased from any other source.